How to Negotiate a Managed Service Provider Contract in NYC

How to Negotiate a Managed Service Provider Contract in NYC

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Okay, so youre looking at locking down a managed service provider (MSP) contract in the Big Apple, huh? Negotiating that thing aint exactly a walk in Central Park.

How to Negotiate a Managed Service Provider Contract in NYC - check

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Its a jungle, a concrete one, filled with jargon and promises that might not hold water. Dont just jump in blindfolded.


First off, dont think every MSP is created equal. They arent. Some are amazing, others...

How to Negotiate a Managed Service Provider Contract in NYC - managed service new york

    well, lets just say you wouldnt want them handling your grandmas email, let alone your entire IT infrastructure. Do your homework. Ask around. See what other businesses in NYC are saying. Dont rely solely on slick marketing materials; dig deep.


    Now, the contract itself. Oh boy. Read. Every. Single. Word. Dont just skim it and assume its fine. I mean, who does that?

    How to Negotiate a Managed Service Provider Contract in NYC - managed services new york city

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    Pay special attention to the service level agreements (SLAs). These are your lifeline. What happens if stuff goes south? Are they guaranteeing uptime? Response times? Penalties for failure? Make sure those numbers arent just plucked out of thin air. They need to be realistic and enforceable.


    Price, naturally, matters. Dont be afraid to haggle. Seriously. Negotiate. Maybe they cant budge on the headline price, but what about adding some extra services for free? Or extending the payment terms? Dont assume their initial offer is the only offer.


    Also, scope is important. What exactly are they managing? Is it just your servers? Your network? Your cloud infrastructure?

    How to Negotiate a Managed Service Provider Contract in NYC - managed it security services provider

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    Everything? Make sure the contract clearly defines the scope of services. No ambiguity allowed!

    How to Negotiate a Managed Service Provider Contract in NYC - managed it security services provider

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    You dont want any "oh, we thought you were handling that" moments later on.


    And speaking of later on, think about the exit strategy. What happens when you want to switch providers? Is there a painful transition process? Are they going to hold your data hostage? Dont ignore this.

    How to Negotiate a Managed Service Provider Contract in NYC - managed services new york city

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    Its a crucial piece.


    Finally, dont be a lone wolf. Get a lawyer to look over the contract. Seriously. Its worth the investment. Theyll spot things you probably wouldnt.


    So, yeah, negotiating an MSP contract in NYC isnt simple. But with a little research, a healthy dose of skepticism, and maybe a strong cup of coffee, you can get a deal that works for you. Good luck!

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    You got this!

    How to Choose the Right Managed Service Provider in New York