Privacy Policy

Welcome to the Upscale’s mobile application. This privacy policy (hereinafter the “Privacy Policy”) relates to your use of the Upscale’s mobile application (hereinafter the “Application”) created by Upscale Technology inc. (hereinafter “Upscale”) and describes how the information you provide while using the Application including information that personally identifies you (hereinafter the “Information”) will be collected, stored, processed, used and disclosed in connection with your use of the Application. Please read the following Privacy Policy carefully, since by using the Application you are consenting to the terms set out herein.

Collection and use of your Information

As described in the Terms and Conditions, the Application contains different features and functionalities. To access and use the Application along with its features and functionalities, you may be required to enter your Information into the Application. Your Information may be transferred, collected, stored and processed by Upscale in connection with your use of the Application. It is your right not to provide your Information; however, if your Information is not provided, certain features and functionalities of the Application, including the Application itself, may be unavailable or not perform as intended. If you provide your Information, only employees or third-party suppliers of Upscale who require access to the Information in order to provide you with services related to the Application, technical assistance, or similar services will have access to your Information. However, your Information may be used, in a way that doesn’t allow anyone to identify you personally, in order to compile statistics and data from the usage of the Application.
The type of information that you may be required to enter includes, but is not limited to:

  • Your name, age, personal address, email address and telephone number
  • Your personal financial information in order to complete transactions requested by you.
  • Any information related to your musical career, band, names of your band members and their instruments.
  • In addition, Upscale may collect certain information automatically, including, but not limited to, the type of mobile device you use, the IP address, your operating system, the type of Internet browsers you use, domain name, access times, duration of visit, referring URL, platform, time stamp and exit page information, as well as information about the way you use the Application.
    "When providing your Information to Upscale, you agree that the Information may be transferred electronically over the Internet to Upscale and that your Information may also be transferred, stored, hosted and processed on behalf of Upscale by a third-party service provider whose servers are located in United States. You can access your Information at any time through the Application. Should you be unable to access your Information for any reason, you may contact us at
    Upscale will retain your Information for as long as you use the Application and for a reasonable period of time thereafter in order to provide you with the services you have requested from Upscale. Furthermore, if you notice any inaccuracies or errors in the Information provided to us, you may easily correct these inaccuracies or errors yourself by using the Application. However, if you are not able to correct these errors or inaccuracies yourself or would like Upscale to delete the Information provided via the Application, please contact Upscale at and Upscale will respond in a reasonable time.

    How your Information is protected

    Upscale provides physical, electronic, and procedural safeguards to protect your Information. Upscale maintains industry standard data handling and storage practices and procedures that are designed to ensure the integrity and confidentiality of your Information and may use third-party providers to better ensure your Information’s security and safeguard. However, despite Upscale’ practices and procedures regarding the safeguard of your Information, please be aware that no method of transmission over the Internet or method of data storage is completely secure and no security measures can prevent all potential security breaches. Therefore, you agree that Upscale shall in no way be liable for any damages suffered by you or a third-party as a result of unauthorized access to your Information or a data breach with regards to your Information.

    Communication and Disclosure of your Information

    Through your use of the Application or as a direct result of the features or functionalities of the Application, Upscale may be required from time to time to use your Information in order to send you communications via e-mail relating to the products you purchased or licenced through the Application. Furthermore, Upscale reserves the right to disclose your Information as follows:
    When Upscale believes it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Upscale, its users, or others; and in connection with the enforcement of Upscale’s Terms and Conditions.
    With business firms contracted to provide specific services to Upscale, such as email messaging providers, hosting providers, and third-party payment providers, in a manner consistent with this Privacy Policy. In situations such as this where your Information is shared with a third-party firm, the firm will be contractually obligated to use your Information only for the purpose for which Upscale’s relationship with the firm exists. The firm will not have the right to share your Information with other organizations or contact you outside the bounds of their contract with Upscale.
    As required by law and when Upscale believes that disclosure is necessary to protect Upscale’s rights and/or to comply with a judicial proceeding, court order or legal process served on Upscale. This includes, but is not limited to, fraud, technical malfunctions, or abuse of Upscale’ network or systems.

    General Provisions

    Upscale will collect, process, store, disclose, and dispose of the Information that you submit to us in accordance with the applicable laws in the Province of Quebec and the federal laws of Canada applicable therein. If you are not a resident of Canada, you acknowledge and agree that Upscale may collect, process, use and store your Information, as set out in this Privacy Policy, outside of your resident jurisdiction, including in Canada. Please be aware that Canadian law may offer different levels of protection for personal information that may be available in your country.
    You acknowledge and agree that this Privacy Policy should be drafted in English. Les parties reconnaissent et acceptent que la présente politique de confidentialité et de protection de la vie privée soit écrite en langue anglaise.
    Upscale may modify the Privacy Policy herein at any time, without having to give notice, by uploading the modified policy on the Application. A User that continues to use the Application after the policy has been modified thereby accepts the new terms of the Privacy Policy.
    The version of this Privacy Policy that is applicable for each transaction you make with the Application is that in effect at the date and time at which the User finalized the transaction, as displayed on the Application at that time.


    If you have any questions regarding this Privacy Policy, please contact us by using one of the following methods:
    Upscale Technology inc.
    400 rue Montfort
    Montréal (Quebec) H3C 4A8
    T : (514) 396-8552 ext. 8559 |
    © 2018, Upscale Technology inc.
    Last updated: October 2018