WEBVTT 00:06.680 --> 00:14.811 [SPEAKER_01]: It is all about mental health at the workplace, and for that matter, I'm being joined by Kristina Müller, who is a total expert on that front. 00:15.031 --> 00:15.592 [SPEAKER_01]: Yes, they do. 00:15.612 --> 00:18.756 [SPEAKER_01]: Probably the only one I've ever met, at least knowingly. 00:19.057 --> 00:20.038 [SPEAKER_01]: Welcome to the show, Kristina. 00:20.178 --> 00:21.200 [SPEAKER_01]: It's a pleasure to meet you. 00:21.260 --> 00:22.021 [SPEAKER_01]: I'm happy to be here. 00:22.161 --> 00:23.062 [SPEAKER_01]: Digital. 00:23.363 --> 00:31.894 [SPEAKER_01]: Well, I think you identified a big problem, because there are issues at the workplace at many times, people. 00:31.874 --> 00:40.470 [SPEAKER_01]: are not even aware that the problem that they are experiencing, the unhappiness, even downright depression, is linked to their workplace. 00:40.751 --> 00:45.981 [SPEAKER_01]: Tell us a little bit about your profession, also, how did you get into that business? 00:46.181 --> 00:47.343 [SPEAKER_00]: Yeah, absolutely. 00:47.403 --> 00:54.557 [SPEAKER_00]: Well, you know, it started really in my childhood, growing up in Bensonhurst, Brooklyn, seeing how hard people worked in my community. 00:54.537 --> 00:55.498 [SPEAKER_00]: in my family. 00:55.599 --> 00:57.842 [SPEAKER_00]: And I saw that they were getting burnt out. 00:58.182 --> 01:01.067 [SPEAKER_00]: They were working themselves to the bone. 01:01.307 --> 01:03.931 [SPEAKER_00]: And I said there has to be a better way. 01:03.971 --> 01:12.163 [SPEAKER_00]: We have to really think about the workplace being a place where, yes, it encourages our livelihood, it helps sustain our lives. 01:12.523 --> 01:14.506 [SPEAKER_00]: But it's also where we spend most of our time. 01:14.987 --> 01:17.170 [SPEAKER_00]: So if the workplace is not built, 01:17.150 --> 01:19.495 [SPEAKER_00]: to also consider our well-being. 01:19.615 --> 01:22.160 [SPEAKER_00]: It's going to affect our well-being, right? 01:22.361 --> 01:34.365 [SPEAKER_00]: And workplace mental health really is the bidirectional behavior of how the workplace impacts mental health and how we impact the workplace with our own mental health. 01:34.345 --> 01:41.512 [SPEAKER_00]: So it's really important to take this all into consideration and in our understanding of what workplace mental health is. 01:42.073 --> 01:48.340 [SPEAKER_00]: Because our leadership effects it, our work environment, the physical environment effects it. 01:48.480 --> 01:50.842 [SPEAKER_01]: Yeah, I mean, it doesn't look really creative. 01:51.683 --> 01:53.465 [SPEAKER_01]: It doesn't inspire creativity. 01:53.485 --> 01:57.489 [SPEAKER_01]: You see these offices right now, most of them look like little boxes. 01:57.869 --> 01:58.230 [SPEAKER_01]: Yes. 01:58.250 --> 02:01.393 [SPEAKER_01]: And not much love went into the planning. 02:01.433 --> 02:03.255 [SPEAKER_01]: It's like a bad hotel room. 02:03.235 --> 02:18.178 [SPEAKER_00]: And that affects how we feel right we know when we're in a beautiful inviting room like this that that conjures up different emotions makes us feel invited and welcome and also inspires creativity like you said. 02:18.398 --> 02:21.042 [SPEAKER_00]: So that also plays a big role. 02:21.022 --> 02:31.298 [SPEAKER_00]: But, you know, not taking into account that, you know, people need to be recognized to be seen throughout their weeks, their months in the workplace. 02:31.338 --> 02:33.221 [SPEAKER_00]: They can't just be a cog in the wheel. 02:33.982 --> 02:46.422 [SPEAKER_00]: And as AI, especially advances, I think this is going to be a bigger issue because we don't want to lose the human touchpoints that really make connection, you know, worthwhile for everyone. 02:46.402 --> 02:50.126 [SPEAKER_01]: And yeah, how do you see AI impacting the workplace? 02:50.426 --> 02:55.792 [SPEAKER_01]: And also people in high position, how do you see that already making significant impact? 02:56.032 --> 02:56.572 [SPEAKER_00]: Absolutely. 02:56.652 --> 03:08.645 [SPEAKER_00]: So in my work, what I've been noticing a lot of high performers who also, by the way, tend to have more perfectionistic thinking, right, to help them get to that point, a lot of them are natural perfectionists. 03:09.125 --> 03:10.907 [SPEAKER_00]: They are now not, 03:10.887 --> 03:25.026 [SPEAKER_00]: only comparing themselves to others, but they're really comparing themselves to these LLMs, the output that AI is giving, and maybe even saying to themselves, well, I am not producing at the level that AI can produce. 03:25.106 --> 03:28.751 [SPEAKER_00]: And what does that say about me and my ability to do my job? 03:29.572 --> 03:32.676 [SPEAKER_00]: And people are asking the question, am I expendable? 03:33.297 --> 03:35.480 [SPEAKER_00]: Am I going to be replaced by AI? 03:36.241 --> 03:39.325 [SPEAKER_00]: And you know, that's a big question right now that people are having. 03:39.305 --> 03:48.359 [SPEAKER_00]: and it really behooves companies to take it upon themselves to train people so that they can use AI as a tool alongside they're already great work. 03:48.819 --> 03:53.566 [SPEAKER_01]: So what is important with regards to the human factor? 03:53.787 --> 03:55.129 [SPEAKER_01]: What needs to be amplified? 03:55.249 --> 03:57.512 [SPEAKER_01]: What needs to be focused on? 03:57.733 --> 03:58.233 [SPEAKER_01]: Yeah. 03:58.294 --> 04:01.338 [SPEAKER_01]: Also people feel not replaceable. 04:01.619 --> 04:01.879 [SPEAKER_01]: Yeah. 04:02.179 --> 04:07.928 [SPEAKER_01]: And you know, I need to really work 04:07.908 --> 04:09.090 [SPEAKER_00]: Yeah, absolutely. 04:09.410 --> 04:12.395 [SPEAKER_00]: So what I've come up with is a framework called the C model. 04:12.835 --> 04:18.484 [SPEAKER_00]: And I use it at organizations, which many times leaders will tell me, this sounds great. 04:18.624 --> 04:23.551 [SPEAKER_00]: I'd love to have more connection points through the days and weeks, but I just don't have the time. 04:24.112 --> 04:30.321 [SPEAKER_00]: So this is a way of kind of having a compounding effect, I would say, of connection. 04:30.301 --> 04:34.166 [SPEAKER_00]: And it starts with S, which is spot, spotting the effort. 04:34.567 --> 04:39.634 [SPEAKER_00]: So letting people know that you're seeing their hard work that is happening, not just their output. 04:39.714 --> 04:46.463 [SPEAKER_00]: Empathizing, which is really important, especially in periods where it's really challenging time. 04:46.503 --> 04:47.525 [SPEAKER_00]: There's a lot of change. 04:48.406 --> 04:51.330 [SPEAKER_00]: Understanding that, you know, this is a really hard time. 04:51.731 --> 04:54.975 [SPEAKER_00]: And I see that you're showing up and that really means a lot to me. 04:54.955 --> 05:00.549 [SPEAKER_00]: And then also the last letter E, engaging in an actionable way. 05:00.970 --> 05:10.534 [SPEAKER_00]: So whether it's somebody needs more support around something, if they're not working up to the standard that you're expecting, asking the question. 05:10.514 --> 05:13.057 [SPEAKER_00]: What could, what could make this easier for you? 05:13.077 --> 05:18.144 [SPEAKER_00]: What can I do to help you succeed in whatever that role is if they're falling short? 05:18.665 --> 05:25.014 [SPEAKER_00]: So that's a really easy and simple way for leaders to remember these different human touch points. 05:25.034 --> 05:29.660 [SPEAKER_00]: And it can be applied in at scale through different situations. 05:30.381 --> 05:31.182 [SPEAKER_01]: Very interesting. 05:31.202 --> 05:35.327 [SPEAKER_01]: Well, happy workplace, better work, better results. 05:35.608 --> 05:35.888 [SPEAKER_00]: Yes. 05:35.968 --> 05:38.732 [SPEAKER_01]: You definitely offer great solutions for that matter. 05:38.712 --> 05:44.367 [SPEAKER_01]: Christina, I thank you so much for joining us and I hope you will come back absolutely thank you so much It was a pleasure. 05:44.387 --> 05:45.635 [SPEAKER_01]: Thank you for the work that you are doing. 05:45.776 --> 05:46.259 [SPEAKER_01]: Important one. 05:46.420 --> 05:47.929 [SPEAKER_01]: Thank you.